To hire a vehicle from us you will need to provide us with the following documents:

1. Your DVLA Licence Check Code and Licence Number – Learn more
2. Your Private Hire License / PCO License – Valid for duration of hire – or
   Your Local Authority License
3. Your DVLA Driving License – Both Parts
4. A second form of identification with your name and address from a recognised body ie: Bank statement

Insurance is included in the price of your rental providing you can say YES to the following:

• You are over 25 years of age
• You are less than 65 years old
• You currently hold a valid PCO / TFL / Local Authority Private Hire Licence
• You have held a full UK driving licence for more than 2 years
• You have less than 6 Penalty Points on your Licence
• You have not been disqualified from driving during the last 24 months
• You have less than 3 convictions on your licence
• No Penalties that appear on your licence have the following codes BA, CD, DD, DR, IN, UT
• You have not had any motoring convictions in the last 5 years and there are no pending prosecutions or enquiries outstanding.
• You do not have any criminal convictions and have not been charged with an offence but not yet tried.
• There have not been any accidents, thefts or losses (whether covered by insurance or not and regardless of blame) during the past 3 years in connection with any vehicle owned, driven or in your charge.
• You do not have defective vision or hearing (not corrected by glasses or hearing aid)
• You do not have any physical, mental, alcoholic or nervous disorders, or heart, diabetic or epileptic conditions or other complaints, had blackouts or fits or regularly take any prescribed medication.

When you hire a vehicle from us the deposit payable depends on the vehicle being hired:

• £1000.00 deposit Mercedes S500L
• £500.00 deposit all other vehicles

The deposit is payable at the time of booking to reserve your vehicle. Your deposit is refunded 14 days post hire. Should a vehicle be returned with damage, your deposit will contribute towards the excess payable and any balance due will be payable on demand. Insurance excess varies on a per vehicle basis, please contact us for more information. We do not offer Collision Damage Waiver on any premiums paid.

If you are unlucky enough to receive a PCN during your period of hire, it will be charged to your Credit Card and incur an administration fee of £25.00.

Every days hire includes 150 miles. Any miles covered over this are charged at 20p per mile.

Our office hours are from 8:00am to 6:00pm Monday to Friday. We understand that some hirers will need greater flexibility in relation to Collection and Return of their vehicle. We can offer alternative times and days subject to prior arrangement only.

If you require us to deliver your hire car, this can be arranged at a charge of £40.00 each way within the M25 and subject to availability. Enquire for delivery to areas outside of the M25.

• Should you cancel your booking any time up to 7 days before your hire start date, you will receive a full refund.
• Cancellations made within 7 days of hire start date but more than 3 days prior to hire start date will result in a full refund less an administration charge of £50.00 + vat
• Cancellations made within 3 days of hire start date or failure to show up to collect your vehicle at the agreed time and date will incur a cancellation fee equal to the cost of the first 3 days of hire. However, during the months of June, July and August [Peak Season], the cancellation fee will be equal to the first 7 days of hire.
• Charges for alterations to the hire start date and any changes to the period of hire are subject to the discretion of the management and current availability.
• Special Events – in the event of pre-booking specific cars for any popular event (Farnborough, Ascot, Wembley, Henley etc), we reserve the right to charge 50% of the proposed hire for any cancellations made within 14 days of the hire starting and 100% of the proposed hire for any cancellations made within 7 days of hire starting.